At Kandalaa Jewelry, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a comprehensive return policy.
You may return any item within 30 days of purchase for a full refund or exchange, provided the item meets our return conditions.
To be eligible for a return, items must be:
These items are not eligible for return unless there is a manufacturing defect.
Contact Us: Initiate your return by contacting our customer service at [email protected]. You will receive a return authorization number and instructions.
Ship the Item: Pack the item securely and include the return authorization number. Ship the item to the address provided by our customer service team.
Inspection and Refund: Once we receive the returned item, it will be inspected. Refunds will be processed within 10 business days of inspection. Original shipping charges are non-refundable. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] for assistance.
Reliable and Prompt Shipping
Kandalaa Jewelry is committed to ensuring that your jewelry reaches you safely and promptly. Here are the details of our shipping policy:
Shipping charges anywhere in India are free of cost.
Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the delivery status of your package.
We ship internationally to select countries. Please note that international customers are responsible for any customs duties or taxes imposed by their country. Delivery times for international shipments may vary.
All shipments are insured for the full value of the item. In the unlikely event of a lost or damaged package, please contact our customer service team immediately.
If you have any questions about our shipping policy, please contact us at [email protected]
